Returns & Exchanges
Returns & Exchanges
We guarantee the quality of our merchandise and our service, and we want you to be absolutely thrilled with your Olivia Joffrey purchase. If you are not completely satisfied with your purchase, please see our guidelines below, or contact us for help with a return. Returns will be accepted for refund or site credit within 90 days with your original invoice or receipt.
Returns must be new and unworn, unwashed, and unaltered, in the original saleable condition with tags attached. After 90 days, you may receive site credit for eligible returns. After 120 calendar days, returned merchandise cannot be accepted. We regret that merchandise marked as final sale cannot be returned or exchanged.
To make a return, follow the instructions on your return form, included with your package. The following guidelines apply:
(1) All returns must have been purchased from OliviaJoffrey.com and returned in saleable condition (new, unworn and unaltered), including original packaging with original hangtags attached.
(2) Returns made within 90 calendar days of the invoice date will be issued in the same form as was utilized for payment (please allow 14 days for processing). If the purchase was made with an online store credit, the refund will be issued as an online store credit.
(3) Merchandise marked as final sale cannot be returned. • Shipping and handling fees are non-refundable. • If you have received an item from Olivia Joffrey as a gift, you can return it for an online store credit for the current selling price. Please contact Customer Service at (872) 256-2591 or by emailing studio@OliviaJoffrey.com.
(4) To return your product, cover the original shipping label with a new return label and complete the sender information section. Be sure to include your return form and invoice showing your order number and customer information. Ship your package via your carrier of choice, and apply the appropriate postage. Please keep a record of your tracking information.
For international returns, any customs or import duties, brokerage fees, or taxes paid on return shipments are the sole responsibility of the customer. In the event you refuse your package, all charges related to the refused order will be the responsibility of the customer (the party ordering the goods) and will be deducted from the customer's refund. Any costs, duties, fees, or taxes cannot be refunded.
Refunds and Processing
Refunds will be processed within approximately 7-14 business days after we receive your return. Original shipping charges are non-refundable. An email will be sent once the return has been fully processed.
At this time we do not offer exchanges. We recommend that you place a new order for the size you need and you may contact us and we will waive any new shipping charges on your new order.